This is the extension your agents use to log in and out of the queue. The universal PIN for agents to use to enter the queue after entering the Login Extension. Default is set at 5 agents, meaning you can have up to 5 agents log into the queue at any given time. This is the number of seats available for agents to log into. ExtensionĪn extension is a 4-digit extension, created by you, to allow for blind transferring to your queue from other users. NameĮnter the name for your queue, something descriptive like "Tech Support Queue" or "Billing Queue" is generally best. Under "Apps" tab, click "Create New Application" at the top left of the " Apps" page, then select "ACD Queue" > "Create a new ACD Queue". OnSIP currently supports the following three SSPs for call recording:Ĭall recording is included in Enhanced Queues pricing, however there may be additional costs incurred by the external storage provider and due to the SSP directly- see their products for more details.Ĭost per Agent seat = $14.95 Creating an ACD Queue ![]() (includes average call wait time, longest call wait time, busiest time of day) and download as CSV files.įor more information on the Enhanced Queue Dashboard, please see this Knowledgebase article.Įnhanced Queues also offer call recording capabilities in conjunction with a 3rd party Storage Service Provider (SSP).
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